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Case studies

Case studies

A tale of two procurement processes: how consultation can create happy stakeholders ⁠— and help you avoid breaking the law

Case studies

Two recent train procurement processes demonstrate the importance of early consultation. Victoria ended up with happy stakeholders while Queensland is retrofitting vehicles after breaking its…

Case studies

Tackling entrenched disadvantage: the four innovative approaches Victoria is trying, from social procurement to place-based services

By David Donaldson

Community & Social

Case studies

A case study in creative funding arrangements: how the Indigenous Advancement Strategy grant program can be used to hand out money in a needlessly convoluted and opaque way

By Stephen Easton

Case studies

Case studies

How NSW’s Smart Innovation Centre stayed on the right side of cutting edge technologies to deliver a whole-of-government electric vehicle plan

By Victoria Draudins

New South Wales

Case studies

New York City paid a corporate consulting firm millions to stem jail violence. Instead, violence soared. A lesson learned

By Ian MacDougall

Case studies

Case studies

Confessions of a whistleblower: ‘Sometimes you just have to be able to live with yourself, not just for yourself’

By David Hardaker

Editors' Picks

Case studies

Case study: how not to hire a public service leader from the private sector (or: How a highly respected CEO of a venerable NGO learned about politics the hard way)

By Stephen Easton

Health

Case studies

Project leaders need to deal with a little messiness. What to expect when designing (or redesigning) a digital service

By David Donaldson

Communications & Technology

Case studies

How community engagement can bring together citizens and policymakers to urgently address climate change

By Sally Hussey

Case studies

Case studies

Information is power and it’s time to share: from exploring the human genome to managing Sydney’s congested roads, cloud-computing is helping democratise data and its analysis

By Stephen Easton

Case studies

Case studies

Innovating for customers: putting senior staff in front of citizens brings unexpected discoveries and undercuts silos

By David Donaldson

Case studies

Case studies

From mountains of paper to fully online case management: what the Victorian Supreme Court’s digital transformation taught Justice James Elliott about leading IT projects

By David Donaldson

Case studies

Case studies

Rebecca Brown reflects on WA’s health system reform: invest time in stakeholders, and call in systems thinkers

By David Donaldson

Case studies

Case studies

How regulators are responding to water theft — and even watching irrigators from space

By David Donaldson

Case studies

Case studies

Following America’s own robodebt scandal, New Mexico took a different path to tackling welfare fraud. It was just the ticket

By David Donaldson

Case studies

Case studies

How the award winning YourSAy platform works to better engage South Australians. By realising scale efficiencies it helps agencies reach wide

By Victoria Draudins

Case studies

Case studies

How Victoria’s award-winning prescription monitoring system SafeScript is fighting overdose — and won over the AMA

By David Donaldson

Case studies

Case studies

Data analytics that sits on a shelf isn’t useful to anyone. How Brad Petry used ‘lighthouse’ projects, based on front-line needs, to make an impact and demonstrate value

By David Donaldson

Case studies

Case studies

Regulatory capture: did we need a royal commission to bust it wide open? Adele Ferguson says you can bank on it

By Felicity Neale

Economy & Industry

Case studies

Reentry to work is a challenge, but sponsors and preparation make it easier. How Victorian public servants are returning after parental leave

By Shannon Jenkins

Case studies

Case studies

How to avoid your dream job turning out to be a nightmare ⁠— know what you want at work beyond the fancy title

By David Donaldson

Case studies

Case studies

Transitioning into government, advisers behaving badly and other dangers of public sector work, in Michael Lewis' 'The Fifth Risk'

By Peter Debus

Case studies

Case studies

Advancing gender equality in Victoria Police took asking the right questions to unearth the surprising barriers holding back progress

By David Donaldson

Case studies

Case studies

Jay Weatherill on where the SA nuclear citizens’ jury went wrong — what were the lessons from this innovative consultation process?

By David Donaldson

Case studies

Case studies

Disability applicants to the Victorian Public Service graduate program quadrupled this year. Here's how they did it

By David Donaldson

Case studies

Case studies

New Zealand's wellbeing budget has attracted plenty of attention. Is it a new paradigm or just clever marketing?

By David Donaldson

Case studies

Case studies

The UK’s Policy Lab is using co-design and games to rethink both the solutions and problems of government — without a budget

By David Donaldson

Case studies

Case studies

AI was supposed to help this city recruit staff for local kindergartens. Denied transparency, parents compared results to understand the automated decisionmaking

By Krzysztof Izdebski

Communications & Technology

Case studies

It was an unfortunate mishap. Things went badly wrong. Here's how an Incident Command System can prevent nasty events happening again

By Joshua Sharfstein

Editors' Picks

Case studies

In the trenches, winning the battle to reduce violence against women is a daily, brick-by-brick process

By Stephen Easton

Case studies

Case studies

Australia's top librarian tells how the National Library fosters a culture of in-house innovation. In two words: 'radical incrementalism'

By Stephen Easton

Editors' Picks

Latest Articles

NSW digital chief off to Queensland

By Shannon Jenkins

Public sector union requests payment for firefighting members, Fair Work boss brought in to negotiate

By Shannon Jenkins

Deputy premier blames national parks agency for not doing enough on bushfire prevention, again

By Shannon Jenkins

‘What was feared and what was warned…is here.’ Australian filmmaker’s devastating message on climate change

By Samantha Sault

Why your 5G phone connection could mean lousy weather forecasts

By Marc Prosser

Case studies

A tale of two procurement processes: how consultation can create happy stakeholders ⁠— and help you avoid breaking the law

Categories Back

Tackling entrenched disadvantage: the four innovative approaches Victoria is trying, from social procurement to place-based services

For public sector leaders who are informed, prepared and solution focused.

A case study in creative funding arrangements: how the Indigenous Advancement Strategy grant program can be used to hand out money in a needlessly convoluted and opaque way

How NSW’s Smart Innovation Centre stayed on the right side of cutting edge technologies to deliver a whole-of-government electric vehicle plan

New York City paid a corporate consulting firm millions to stem jail violence. Instead, violence soared. A lesson learned

Confessions of a whistleblower: ‘Sometimes you just have to be able to live with yourself, not just for yourself’

Case study: how not to hire a public service leader from the private sector (or: How a highly respected CEO of a venerable NGO learned about politics the hard way)

Project leaders need to deal with a little messiness. What to expect when designing (or redesigning) a digital service

How community engagement can bring together citizens and policymakers to urgently address climate change

Information is power and it’s time to share: from exploring the human genome to managing Sydney’s congested roads, cloud-computing is helping democratise data and its analysis

Innovating for customers: putting senior staff in front of citizens brings unexpected discoveries and undercuts silos

From mountains of paper to fully online case management: what the Victorian Supreme Court’s digital transformation taught Justice James Elliott about leading IT projects

Rebecca Brown reflects on WA’s health system reform: invest time in stakeholders, and call in systems thinkers

How regulators are responding to water theft — and even watching irrigators from space

Following America’s own robodebt scandal, New Mexico took a different path to tackling welfare fraud. It was just the ticket

How the award winning YourSAy platform works to better engage South Australians. By realising scale efficiencies it helps agencies reach wide

How Victoria’s award-winning prescription monitoring system SafeScript is fighting overdose — and won over the AMA

Data analytics that sits on a shelf isn’t useful to anyone. How Brad Petry used ‘lighthouse’ projects, based on front-line needs, to make an impact and demonstrate value

Regulatory capture: did we need a royal commission to bust it wide open? Adele Ferguson says you can bank on it

Reentry to work is a challenge, but sponsors and preparation make it easier. How Victorian public servants are returning after parental leave

How to avoid your dream job turning out to be a nightmare ⁠— know what you want at work beyond the fancy title

Transitioning into government, advisers behaving badly and other dangers of public sector work, in Michael Lewis' 'The Fifth Risk'

Advancing gender equality in Victoria Police took asking the right questions to unearth the surprising barriers holding back progress

Jay Weatherill on where the SA nuclear citizens’ jury went wrong — what were the lessons from this innovative consultation process?

Disability applicants to the Victorian Public Service graduate program quadrupled this year. Here's how they did it

New Zealand's wellbeing budget has attracted plenty of attention. Is it a new paradigm or just clever marketing?

The UK’s Policy Lab is using co-design and games to rethink both the solutions and problems of government — without a budget

AI was supposed to help this city recruit staff for local kindergartens. Denied transparency, parents compared results to understand the automated decisionmaking

It was an unfortunate mishap. Things went badly wrong. Here's how an Incident Command System can prevent nasty events happening again

In the trenches, winning the battle to reduce violence against women is a daily, brick-by-brick process

Australia's top librarian tells how the National Library fosters a culture of in-house innovation. In two words: 'radical incrementalism'

Latest Articles

NSW digital chief off to Queensland

Public sector union requests payment for firefighting members, Fair Work boss brought in to negotiate

Deputy premier blames national parks agency for not doing enough on bushfire prevention, again

‘What was feared and what was warned…is here.’ Australian filmmaker’s devastating message on climate change

Why your 5G phone connection could mean lousy weather forecasts