The workplace journey from ‘office by default’ to a ‘way forward’ decision point has been traversed by every single organisation since the arrival of COVID.

The concept of zero trust has been around for more than a decade, yet there’s been a lot of confusion about what the term actually…

The appetite for data has tremendously increased and data insights are becoming the norm. The ability to make strategic decisions backed by data has never…

Migrating to the cloud is an increasingly critical step for government departments as part of their digital transformation. The terms ‘migration’ and ‘modernization’ are very often…

The public sector has traditionally attracted talent through job security, financial reward and career progression. The wide variety of jobs and opportunities to participate in…

In the last few years, there has been a significant shift in the Australian government’s policy and regulatory landscape with respect to securing data and…

Content is everything that goes on a website or page: the words, the headings and structure, the photos and diagrams, the graphs and infographics. But…

Is government delivering a contemporary employee experience? High job satisfaction within the public service improves productivity and ultimately leads to better citizen outcomes. While digital…

In early 2020 BCG and Salesforce collaborated to develop the Trust Imperative report. This report established a strong relationship between the quality of customer experience…

Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that. Many organisations…

As part of the overarching Digital Business Plan, the Australian government has announced that the Commonwealth will mandate e-invoicing for all federal agencies by 1st…

Government has a profound impact, positive and negative, on the operations and activity of all organisations. While no one can anticipate every outcome of future…

When we look at single view or Customer 360, it’s much more dynamic, agile through a federated or virtualized view. It’s a hard fact. More…