Text size: A A A

How the pandemic has tested public sector collaboration

How the pandemic has tested public sector collaboration

The COVID-19 pandemic has compelled the Australian public service to collaborate much more with their state and territory counterparts and the private sector. Many collaborations have been successful, helping deliver essential health and welfare services at record-breaking speed, while other situations have just highlighted the fault lines that existed before COVID-19.

This special report looks at the pandemic’s impact on the public sector, particularly how government officials have dealt with the many collaboration challenges brought on by the health crisis. It will examine some of the ways the public service has been forced to innovate and evolve its internal processes – often taking more risks than it has ever done before – and whether these changes are likely to be short-term solutions or longer-term habits.

It will examine the development of public sector digital transformation, and how this has changed the way services are delivered and how decisions are made and communicated internally and externally. It will also look at the human side of the ledger, and the importance of building on the expertise developed since the beginning of the pandemic.

What has worked and what could be improved? What lessons and models can be implemented to good effect beyond this health crisis?

health advice

Australia needs its own CDC to coordinate health advice, say experts

Leading medical groups want Australia to establish a centre of disease control to help combat infectious diseases and potential threats.
digital transformation

How skyrocketing demand for government services accelerated digital transformation

Australians wanting government support during the pandemic quickly discovered ready access to digital records could help speed up each transaction.
novak djokovic

Djokovic case highlights public service collaboration failures

The Novak Djokovic visa drama highlights what can go wrong if there's poor collaboration and communication inside and between government departments.

How the pandemic has encouraged APS collaboration and risk-taking

There is evidence that meaningful relationships have been built and communication has been more honest and open because of COVID-19.

Public service risk management gets tick of approval during the pandemic

The ANAO conducted a series of performance audits on the Australian public service to see if there were systemic problems in planning and risk management.
unified communications

How unified communications has helped Australia’s pandemic response

Citizens have new expectations for public sector services, which is why unified communications have played a major role in the fight against COVID-19.
artificial intelligence

How AI is transforming public sector customer service

AI allows government agencies to be more responsive to spikes in demand from the community, such as information or advice with regards to COVID-19.
vaccination queue

What we can learn from our COVID-19 vaccine distribution experience

Public and private sector collaboration plus the development of a vaccine ordering system helped pull the program back from the brink.
single touch payroll

How Single Touch Payroll paved the way for JobKeeper

Single Touch Payroll was the mechanism that delivered the JobKeeper stimulus package to employers: “Without STP, JobKeeper would have been impossible.”…
digital services

Australians making the shift to digital health services

The pandemic has helped accelerate the adoption of digital health services, with Australians more willing to interact via self-service platforms.