Creating pathways to equip a workforce to deliver continuous value is where learning can play a crucial part. Investing in employees’ ongoing development has long…

Across Australia and New Zealand there are some great examples of innovative regulators using technology to achieve better community outcomes and make it easier and…

Recent events have highlighted that Australia is heavily reliant on foreign multinationals for our products and services. Should a digital crisis occur, is Australia prepared?…

The Australian government wants to become one of the top 3 digital governments in the world within the next 10 years. It recognises that the…

In the early days of the Covid-19 pandemic, many world leaders asserted something that seemed sensible – and welcome – to fans of science everywhere:…

Around the world, organisations across all industries are saying goodbye to slow, unsustainable, paper-based business processes and replacing them with fast, simple and environmentally-friendly processes.

Pandemics, natural disasters, rising inequality and threats to liberal democratic traditions are just some of the challenges that shape the operating context of contemporary public…

Citizens have high expectations when it comes to government service delivery. That’s the message coming through loud and clear from PwC’s latest Citizen Survey gauging…

Even before COVID-19 reached Australian shores, the effectiveness of systems supporting the delivery and management of healthcare services was limited by its disconnectedness. Systems facilitating…

Salesforce recently re-architected the Salesforce Customer 360 Platform to run on the public cloud. Here in ANZ, that means Amazon Web Services (AWS). Salesforce 360,…

With the frequency and threat of cyber attacks skyrocketing over the past decade, effective cyber security has grown beyond the resources of individual organisations and…

Every citizen is an individual, with their own unique circumstances and needs. Yet for far too long governments have viewed citizens through the one-dimensional lens…

QR check-ins. Online schooling. Vaccine rollouts. The pandemic has forever changed not only the way residents interact with government agencies, but what’s expected from them…

Government agencies have a lengthy heritage of collecting the data they need to plan and deliver services. The obvious outcome of course is that multiple…