eBook: Beyond Customer 360 – Exploring Context to Unlock Customer Insights Resource library When we look at single view or Customer 360, it’s much more dynamic, agile through a federated or virtualized view. It’s a hard fact. More…
Report: Attracting US investors to Australia – the opportunity is now Tuesday April 13, 2021 By PwC Resource library Firm action is needed now to remove unnecessary regulatory burdens on business and incentivise US investors to choose Australia as their preferred destination. Foreign investment…
Promoted Artificial Intelligence: Current State of Play Tuesday April 13, 2021 By Tim Timchur Communications & Technology Well, it looks like the science fiction writers had some surprisingly accurate crystal balls to predict what life would be like over 50 years into…
Promoted Cloud communications building resilience and agility in the public sector Friday April 9, 2021 By RingCentral Sponsored The last 12 months have shown the value of cloud computing for all organisations, including those in the public sector. When the shift was made…
Promoted Why the public sector can’t afford not to get personal with citizens Tuesday March 30, 2021 By Brad Howarth Communications & Technology We live in a digital era, and when it comes to accessing services, Australians are overwhelmingly expressing their preference for digital interaction. But successful digital…
eBook: Elevating the art of citizen conversations Tuesday March 30, 2021 By Smart Communications Resource library Governments around the world recognise the importance of improving citizen conversations and are investing in ways to make them smarter. In Australia, for example, the…
Promoted Are small business loans getting more difficult to access? Monday March 29, 2021 By Small Business Loans Australia Economy & Industry In 2018-2019, small businesses contributed $418 billion to Australia’s GDP – equivalent to 32% of Australia’s total economy. By employing 4.7 million people, small businesses…
Promoted How can governments deliver customer experience like Amazon or Apple? Thursday March 25, 2021 By Dan Cooke Communications & Technology Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that…
Promoted Reimagining corporate education in a post-COVID world Friday March 19, 2021 By Catherine Batch Sponsored If 2020 taught us anything, it's that reinvention is always possible and that perhaps COVID gave corporate education just the nudge it needed.
Promoted Mastering the lessons of crisis management and rapid recovery Friday March 12, 2021 By Grosvenor Performance Group Sponsored I wonder if we could take a minute out of our busy lives to reflect… What were you doing when some of these crises unfolded?…
Promoted Helping policymakers demystify data Monday March 8, 2021 By Carnegie Mellon University Australia Sponsored Public sector professionals with an entrepreneurial digital mindset can harness big data to improve service delivery, build social acceptance of new technologies, and avoid disastrous…
eBook: Cloud benefits for Australian local councils Friday March 5, 2021 By RingCentral Resource library Local councils and schools are the pillars of our communities that provide continuous support and education for all people, yet struggle to access up-to-date platforms…
Promoted Why data in the cloud is not always protected by default Friday March 5, 2021 By Veeam Sponsored Office 365 has proven highly popular with public sector organisations across Australia, thanks to its advanced functionality and cloud-based accessibility. But while Office 365 stores…
eBook: The finer points of Microsoft Teams backups Friday March 5, 2021 By Veeam Resource library On the surface, backing up Microsoft Teams probably sounds like a really simple thing to do… Teams is a part of Microsoft Office 365, so…
Promoted Setting up a workforce that engenders public trust Friday March 5, 2021 By Stephanie Waddon Sponsored When citizens have trust in the institutions that govern them, society benefits as a whole. Trust is the glue that facilitates collective action for mutual…
