The collective response of the Australian Public Service (APS) to the COVID-19 pandemic was managerially, structurally, and collectively comprehensive. The threat was immediate and tangible,…

When we look at single view or Customer 360, it’s much more dynamic, agile through a federated or virtualized view. It’s a hard fact. More…

Firm action is needed now to remove unnecessary regulatory burdens on business and incentivise US investors to choose Australia as their preferred destination. Foreign investment…

Well, it looks like the science fiction writers had some surprisingly accurate crystal balls to predict what life would be like over 50 years into…

The last 12 months have shown the value of cloud computing for all organisations, including those in the public sector. When the shift was made…

We live in a digital era, and when it comes to accessing services, Australians are overwhelmingly expressing their preference for digital interaction. But successful digital…

Governments around the world recognise the importance of improving citizen conversations and are investing in ways to make them smarter. In Australia, for example, the…

In 2018-2019, small businesses contributed $418 billion to Australia’s GDP – equivalent to 32% of Australia’s total economy. By employing 4.7 million people, small businesses…

Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that…

If 2020 taught us anything, it's that reinvention is always possible and that perhaps COVID gave corporate education just the nudge it needed.

I wonder if we could take a minute out of our busy lives to reflect… What were you doing when some of these crises unfolded?…

Public sector professionals with an entrepreneurial digital mindset can harness big data to improve service delivery, build social acceptance of new technologies, and avoid disastrous…

Local councils and schools are the pillars of our communities that provide continuous support and education for all people, yet struggle to access up-to-date platforms…

Office 365 has proven highly popular with public sector organisations across Australia, thanks to its advanced functionality and cloud-based accessibility. But while Office 365 stores…