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Partner Content

Siri, Cortana and the ATO's Alex: the rise of the service avatar

Siri, Cortana and the ATO's Alex: the rise of the service avatar

With the availability of intelligent virtual assistants like Siri, Cortana and Google Now fundamentally changing the service expectations of citizens, federal government agencies are increasingly

The Mandarin

By The Mandarin

August 19, 2016
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Digital disrupts all of society — including politics and public policy

Digital disrupts all of society — including politics and public policy

August 5, 2016

By Simon Banks

Who remembers that the 2007 election was the “MySpace election”? In 2016, the election battle was fought on Facebook, Twitter and even on Weibo. Of course,

Brushing up on the plain English essentials

Brushing up on the plain English essentials

July 27, 2016

By Dr Neil James

Despite the bad press they get, public servants, on the whole, can actually write. It’s just that from the moment we start drafting briefing notes,

Innovation as a public good: what are the building blocks?

Innovation as a public good: what are the building blocks?

July 25, 2016

By Andrew Simon

Early this year, the Information Technology and Innovation Foundation, a world-leading innovation think tank, released a ground breaking report entitled “Contributors and Detractors: Ranking Countries’ Impact

Digital government report card: which states are leading?

Digital government report card: which states are leading?

July 20, 2016

By The Mandarin

Rapid progress on digital transformation has been made by most governments across Australia since 2015. But jurisdictions have been progressing at different rates and pursuing

The adblocker generation: can't beat them, understand them

The adblocker generation: can't beat them, understand them

July 6, 2016

By Ryan Griffin

I’ve just opened a YouTube link to watch a seven-second video clip. But before I can enjoy the ensuing moment of feline-related humour, I’m hit

Why digital transformation demands plain English

Why digital transformation demands plain English

July 6, 2016

By Dr Neil James

A few years ago, a major government enterprise spent a small fortune transforming its website. Very late in the piece, a lone voice asked a

Design thinking in government: solutions for the people

Design thinking in government: solutions for the people

July 5, 2016

By Dr Nina Terrey

A genuine problem confronts policymakers and service delivery managers every day. These are problems that are indeterminate, they are difficult to grapple or bound and

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Seven things government can learn from business on digital change

Seven things government can learn from business on digital change

July 1, 2016

By Justin Di Lollo

The truism “digital is changing everything” is no less true for the public sector than for just about any other part of the economy. But

The 'we economy' and why government must learn to share

The 'we economy' and why government must learn to share

June 30, 2016

By The Mandarin

For several years analysts, consultants and commentators have warned of the dangers of digital disruption, urging organisations of all kinds — private and public —

Our $770b infrastructure deficit and smarter ways to invest

Our $770b infrastructure deficit and smarter ways to invest

June 28, 2016

By Paul Foxlee

In Australia, we spend a lot of time talking about infrastructure. We’re passionate about our ports and roads. We are committed to our local hospitals

Organisational culture can eat strategy for breakfast

Organisational culture can eat strategy for breakfast

June 23, 2016

By Michael Papay & Andrew Simon

We recently saw a few references to this statement on social media and wanted to understand where it originated. It’s been around awhile, and is

The mitigation plan you need for inevitable cybersecurity attack

The mitigation plan you need for inevitable cybersecurity attack

June 22, 2016

By The Mandarin

The disturbing reality of a successful hacking attempt looms over all businesses, government agencies and websites that hold any form of public data. But organisations

How government can unlock billions of dollars in savings

How government can unlock billions of dollars in savings

June 19, 2016

By The Mandarin

In the United States in 2006, two former Google employees formed a company, Weatherbill, to provide weather insurance to ski resorts, large event venues and

 

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