Why trust and customer experience in government matters. The bar for customer experience is rising every day. While the digital divide widens, there’s little patience…

With the unpredictable and fluid situation around COVID-19, the world is navigating through an uncertain period with few precedents.

If there ever was a time for meaningful discussion about the state of healthcare and how healthcare organisations can simplify their operations - this is…

As 2020 forces businesses into survival mode, could digital transformation be the key to continuity?…

With the unpredictable and fluid situation around COVID-19, the world is navigating through an uncertain period with few precedents.

The introduction of new leases accounting standard AASB 16 Leases (‘AASB 16’) brings added complexity to a public sector entity’s reporting requirements.

Governments, businesses, communities, and individuals will all need to find a path through the uncertainty of COVID-19 because it will be part of our transition…

As we adapt to extraordinary change, can Australian businesses still afford innovation? Or is it mission critical operations only for business survival?…

If there ever was a time for meaningful discussion about the state of healthcare and how healthcare organisations can simplify their operations - this is…

As 2020 forces businesses into survival mode, could digital transformation be the key to continuity?…

In our well ordered and largely predictable lives it is usually only personal misfortune that brings chaos to that structure.

As part of the latest event in the Kiah Consulting Elevating Excellence program, Kiah Consulting managing director John Glenn introduced a member of the program…

Much of our strategy, management and problem solving is based on exhaustive analysis. The problem is that planning for the future cannot be entirely based…

Digital trust underpins every digital interaction we make. It is the measure of our confidence that the information and interactions we have online are secure.