Promoted Need data urgently transformed into insight and intelligence? Not all platforms are equal… Sponsored Refinitiv deals in data. Through the best data gathering technology we: source, curate, manage and update thousands of data sources. If there’s one question every…
Promoted Why trust is critical for exceptional service experience Tuesday June 29, 2021 By Salesforce Sponsored Trust is an incredibly valuable community. Difficult to earn, but essential for strong relationships, especially during times of change. Rarely (if ever) has the value…
Promoted Why being the best at digital means being the best at all things Thursday June 24, 2021 By Adobe Sponsored It’s often said that the onset of the pandemic accelerated the digitalisation of services, and in the public sector we saw agencies perform superhuman feats…
eBook: A quick guide to effective content Wednesday June 16, 2021 By Biotext Resource library Content is everything that goes on a website or page: the words, the headings and structure, the photos and diagrams, the graphs and infographics. But…
Promoted What does readability really mean? Tuesday June 15, 2021 By Biotext Sponsored ‘Readability’ just means how easy a piece of text is to read and understand. Content developers are sometimes asked to write for a certain ‘readability…
Report: Digital Government Employee Experience Readiness Indicator Tuesday June 8, 2021 By ServiceNow Resource library Is government delivering a contemporary employee experience? High job satisfaction within the public service improves productivity and ultimately leads to better citizen outcomes. While digital…
Promoted What could the neighbourhood of 2040 look like? Tuesday June 8, 2021 By The Australian Centre for Social Innovation Sponsored Imagine a future where it’s easier to purchase homes because there’s no stamp duty, and people have more choices about where and how they live…
Promoted Creating and sustaining high performance in the public sector Tuesday June 8, 2021 By Aldous Mitchell & Ben Thompson Sponsored The public service comprises people passionate about serving their nation and community. Yet consistently turning passion into high performance for a collective purpose is a…
Promoted Building senior capability in the public sector to navigate the inevitable crises Monday June 7, 2021 By Ken Smith Sponsored Australia and Aotearoa-New Zealand have learned many lessons since the start of the COVID-19 pandemic, but one of the most important was that a professional,…
Promoted Postgraduate education as a catalyst for personal growth Friday June 4, 2021 By Professor Vicky Browning Sponsored The story of education as a life-changing and career-boosting experience, is not an uncommon one. But every so often, a captivating journey of real impact…
Promoted Contract management? Three things to fix Friday May 28, 2021 By John Glenn Sponsored I hear the pent-up demand echoing frequently: “Tell me the secret to good contract management!” Plenty of courses out there. Unfortunately, the majority seem to…
eBook: Trust Imperative 2 – This time it’s personal Wednesday May 26, 2021 By Salesforce Resource library In early 2020 BCG and Salesforce collaborated to develop the Trust Imperative report. This report established a strong relationship between the quality of customer experience…
Promoted Smart Communications’ cloud solutions complete IRAP assessment for use in government Tuesday May 25, 2021 By Smart Communications Communications & Technology Public sector leaders grappling with how to make their tech estate deliver best-in-class customer conversations and intelligent process automation now have a winning solution at…
Promoted Sans domicile: What does it mean to be without a home? Monday May 24, 2021 By Dr. David Schmidtchen Sponsored This year the Synergy Partners will take part in the Vinnies CEO Sleepout to raise money for the St Vincent de Paul Society to support…
Promoted Lessons in leadership from Deakin University’s Professor Iain Martin Friday May 21, 2021 By PwC Australia Sponsored What do surgery and running a university have in common? Turns out quite a lot, actually. Deakin University Vice-Chancellor Iain Martin trained as a surgeon…