Community engagement should be an important feature of future service development and projects.

The reality is that great customer experience begins the moment you start planning a new policy or strategy.

Policy makers are often asked to ‘think big’. They face sizeable and complex challenges of global, technological and social developments which are transforming economies and…

Understanding some of the ways government agencies are already using data science can guide transformation across the public sector.

Artificial Intelligence is now mainstream, fuelling more and more aspects of business and day-to-day life but how can data-driven innovation be brought to life and…

In the turbulence following the release of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry’s final report, measuring culture has…

The need for social housing is not a new one. But as the demographic of Australia’s population changes, the existing infrastructure is struggling to keep…

The recent banking Royal Commission was a reminder to all Australian Public Service leaders that it is not enough to have a governance framework in…

How do we demonstrate that data aggregation has widespread benefits for citizens and consumers and can empower a wide suite of services?…

As Australia’s population increasingly demands more sophisticated clinical responses to chronic disease, preventative strategies offer governments a potentially robust intervention to help control ballooning health…

As the world adapts to a technology enabled future, the IT Department is the core of any business. So what are the hallmarks of a…

In light of recent Royal Commissions, what lessons might the APS Review take as it seeks to set the conditions for a collaborative culture to…

Government engagement with issues such as cyber security, data protection, privacy and artificial intelligence is imperative. What impact does new technology bring to the government’s…

Decision-makers often rely on specialists to translate their understanding of the issue to paper. Without clear writing, the problem solving process collapses.