Trust is an incredibly valuable community. Difficult to earn, but essential for strong relationships, especially during times of change. Rarely (if ever) has the value…

It’s often said that the onset of the pandemic accelerated the digitalisation of services, and in the public sector we saw agencies perform superhuman feats…

Content is everything that goes on a website or page: the words, the headings and structure, the photos and diagrams, the graphs and infographics. But…

‘Readability’ just means how easy a piece of text is to read and understand. Content developers are sometimes asked to write for a certain ‘readability…

Is government delivering a contemporary employee experience? High job satisfaction within the public service improves productivity and ultimately leads to better citizen outcomes. While digital…

Imagine a future where it’s easier to purchase homes because there’s no stamp duty, and people have more choices about where and how they live…

The public service comprises people passionate about serving their nation and community. Yet consistently turning passion into high performance for a collective purpose is a…

Australia and Aotearoa-New Zealand have learned many lessons since the start of the COVID-19 pandemic, but one of the most important was that a professional,…

The story of education as a life-changing and career-boosting experience, is not an uncommon one. But every so often, a captivating journey of real impact…

I hear the pent-up demand echoing frequently: “Tell me the secret to good contract management!” Plenty of courses out there. Unfortunately, the majority seem to…

In early 2020 BCG and Salesforce collaborated to develop the Trust Imperative report. This report established a strong relationship between the quality of customer experience…

Public sector leaders grappling with how to make their tech estate deliver best-in-class customer conversations and intelligent process automation now have a winning solution at…

This year the Synergy Partners will take part in the Vinnies CEO Sleepout to raise money for the St Vincent de Paul Society to support…

What do surgery and running a university have in common? Turns out quite a lot, actually. Deakin University Vice-Chancellor Iain Martin trained as a surgeon…