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Partner Content

Need data urgently transformed into insight and intelligence? Not all platforms are equal…
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Need data urgently transformed into insight and intelligence? Not all platforms are equal…

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Refinitiv deals in data. Through the best data gathering technology we: source, curate, manage and update thousands of data sources. If there’s one question every…

By Phillip Malcolm

Wednesday July 7, 2021
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Why trust is critical for exceptional service experience
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Why trust is critical for exceptional service experience

Tuesday June 29, 2021

By Salesforce

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Trust is an incredibly valuable community. Difficult to earn, but essential for strong relationships, especially during times of change. Rarely (if ever) has the value…

Why being the best at digital means being the best at all things
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Why being the best at digital means being the best at all things

Thursday June 24, 2021

By Adobe

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It’s often said that the onset of the pandemic accelerated the digitalisation of services, and in the public sector we saw agencies perform superhuman feats…

eBook: A quick guide to effective content

eBook: A quick guide to effective content

Wednesday June 16, 2021

By Biotext

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Content is everything that goes on a website or page: the words, the headings and structure, the photos and diagrams, the graphs and infographics. But…

What does readability really mean?
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What does readability really mean?

Tuesday June 15, 2021

By Biotext

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‘Readability’ just means how easy a piece of text is to read and understand. Content developers are sometimes asked to write for a certain ‘readability…

Report: Digital Government Employee Experience Readiness Indicator

Report: Digital Government Employee Experience Readiness Indicator

Tuesday June 8, 2021

By ServiceNow

  • Resource library

Is government delivering a contemporary employee experience? High job satisfaction within the public service improves productivity and ultimately leads to better citizen outcomes. While digital…

What could the neighbourhood of 2040 look like?
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What could the neighbourhood of 2040 look like?

Tuesday June 8, 2021

By The Australian Centre for Social Innovation

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Imagine a future where it’s easier to purchase homes because there’s no stamp duty, and people have more choices about where and how they live…

Creating and sustaining high performance in the public sector
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Creating and sustaining high performance in the public sector

Tuesday June 8, 2021

By Aldous Mitchell & Ben Thompson

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The public service comprises people passionate about serving their nation and community. Yet consistently turning passion into high performance for a collective purpose is a…

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Building senior capability in the public sector to navigate the inevitable crises
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Building senior capability in the public sector to navigate the inevitable crises

Monday June 7, 2021

By Ken Smith

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Australia and Aotearoa-New Zealand have learned many lessons since the start of the COVID-19 pandemic, but one of the most important was that a professional,…

Postgraduate education as a catalyst for personal growth
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Postgraduate education as a catalyst for personal growth

Friday June 4, 2021

By Professor Vicky Browning

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The story of education as a life-changing and career-boosting experience, is not an uncommon one. But every so often, a captivating journey of real impact…

Contract management? Three things to fix
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Contract management? Three things to fix

Friday May 28, 2021

By John Glenn

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I hear the pent-up demand echoing frequently: “Tell me the secret to good contract management!” Plenty of courses out there. Unfortunately, the majority seem to…

eBook: Trust Imperative 2 – This time it’s personal

eBook: Trust Imperative 2 – This time it’s personal

Wednesday May 26, 2021

By Salesforce

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In early 2020 BCG and Salesforce collaborated to develop the Trust Imperative report. This report established a strong relationship between the quality of customer experience…

Smart Communications’ cloud solutions complete IRAP assessment for use in government
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Smart Communications’ cloud solutions complete IRAP assessment for use in government

Tuesday May 25, 2021

By Smart Communications

  • Communications & Technology

Public sector leaders grappling with how to make their tech estate deliver best-in-class customer conversations and intelligent process automation now have a winning solution at…

Sans domicile: What does it mean to be without a home?
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Sans domicile: What does it mean to be without a home?

Monday May 24, 2021

By Dr. David Schmidtchen

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This year the Synergy Partners will take part in the Vinnies CEO Sleepout to raise money for the St Vincent de Paul Society to support…

Lessons in leadership from Deakin University’s Professor Iain Martin
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Lessons in leadership from Deakin University’s Professor Iain Martin

Friday May 21, 2021

By PwC Australia

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What do surgery and running a university have in common? Turns out quite a lot, actually. Deakin University Vice-Chancellor Iain Martin trained as a surgeon…

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