Support & FAQs


How do I access all of the website content?

You can receive updates featuring all of our content in the free daily newsletter, The Juice. Just sign up now. All content not marked ‘Premium’ is free to access. To access Mandarin Premium content, you can sign up to a monthly, annual or group subscription. Get all the information, including rates and subscriber benefits, here. Or see our FAQs below.

How often is your newsletter, The Juice, sent out?

The Juice is sent out each weekday, excluding most public holidays.

How do I cancel or make changes to the emails you send me?

You can make these changes by going to the ‘update your email preferences’ link, featured in the footer of the emails you receive.

Why am I not receiving The Juice?

There are two different areas that can affect the delivery of email newsletters like The Juice bulletin. In some instances the bulletin is blocked at a high level, by your mail server, ISP or some other kind of SPAM filter, which means the bulletin isn’t even making its way to your mail client. In the other instance the mail client you’re using may be sending the bulletin into your Junk/SPAM folder.

As a first step we would recommend checking your Junk/SPAM folder to ensure the bulletin isn’t sitting in there. We would then advise you to add “[email protected]” to your address book, to help inform your mail client to recognise The Mandarin as a safe sender.

If your email server returns a ‘soft bounce’ five times or a ‘hard bounce’ just once on your address, then our mailer will flag it ‘do not email’. Updating your email address and reconfirming it will soon reset that flag.

If these measures do not help to get your delivery back on track, please contact support at [email protected].

FAQs about Mandarin Premium

Q: How often is Mandarin Premium content released? 
One to two items of Mandarin Premium content (marked with a ‘Premium’ tag) are published daily, Monday to Friday, and are featured in the daily newsletter ‘The Juice’, and in our Saturday weekly wrap Mandarin Premium email.

Q: How do I receive newsletters?
If you are a paid Mandarin Premium subscriber, you will automatically receive these emails. If you would like to receive our free daily newsletter, featuring many items that are free to access, you can subscribe here.

Q: Are group subscriptions to Mandarin Premium available for organisations?
Yes, please submit your information via this form and we will be in touch with you to discuss packages and the terms of usage.

Q: How do I cancel my Mandarin Premium subscription?
You can change the preferences of your Mandarin Premium subscription via the subscriber portal, which can be found in the top right hand corner of your screen when you’re on the site.

Q: How do I update my credit card details?
You can update your credit card details used for your Mandarin Premium subscription via the subscriber portal, which can be found in the top right hand corner of your screen when you’re on the site and logged in.

Q: Where can I see when my subscription is due for renewal?
For details about your subscription to  Mandarin Premium, head to the subscriber portal, which can be found in the top right hand corner of your screen when you’re on the site.

Q: How do I find out about my member benefits?
All annual Mandarin Premium subscribers are eligible to take up various subscriber benefits. For more information on these, head to the member dashboard at the top right hand side of the screen when you’re logged into the site (you should see your name there).

Q: I still have questions!
Never fear – we’ll help you answer them as soon as we can. Please email us at [email protected].