Tax administration in a digital age: the Australian experience
Going digital sounds easy, but that’s not true when you’re talking about systems that affect most individuals, and when you have a bundle of legacy systems and applications. Read More
Australian Tax Office
How government can unlock billions of dollars in savings
A US start-up used government data to make $1.5 billion. The New Zealand government put data to work to find $954 million. The potential for Australian agencies is enormous. But internal barriers remain. Read More
Digital by default: Tax Office seeks tips on herding technophobes
The herding of citizens towards digital service delivery channels is soon to begin at federal level. The Tax Office is seeking advice on how to shepherd the technophobes through the change. Read More
DTO: gov.au to be new entry portal for government services
The federal government's Digital Transformation Office has outlined its first work program, promising to have working services up and running within the next 20 weeks. Read More
MyTax outage a lesson for all government services
No, it's a not appropriate to load test on your citizens in production — particularly when it's a critical service. Instead of assigning blame or getting defensive, digital government consultant Craig Thomler says the ATO needs to show it can recover from this disaster and learn from the private sector. Read More
How to spot dodgy CVs
With the federal public service hiring freeze soon to be lifted, there will be thousands, if not tens of thousands of applicants hitting up public service jobs. But what if their CV is full of lies? Read More
ATO warning to services union members
Australian Services Union members have been warned not to join the Community and Public Sector Union protected industrial action today. Australian Tax Office's David Miller responded to ASU's Jeff Lapidos who has made the response public. Here is the email in full: Read More
ATO workers strike, further agencies to follow
Tax Workers to stop work today at 10.30am, Community and Public Sector Union says. Public service is striking to draw attention to wage and entitlement negotiations and job losses. However, Australian Services Union members were told to be "prudent" and stay away. Read More
Nebulous APS values and skyrocketing breaches a worrying slippery slope
The expansive potential breadth of the APS values is a troubling slippery slope, especially in light of recent APSC data showing a sharp rise in breaches. Employment law director John Wilson explains his concerns: Read More
Can asset recycling end privatisation premier-slaying?
Privatisation has the reputation of being a premier-slayer, but public servants can now feel safe to put forward asset recycling project ideas to governments. The Mandarin examines the new playing field. Read More
Andrew Mills: Tax Office improving dispute resolution process
The Tax Office hasn't always gotten its dispute resolution process right in the past, the ATO's second commissioner admits -- but they're working on reaching resolutions faster and cheaper. Read More
How Australia’s doomed charities regulator fights terrorism
Australia's charities regulator plays an important but little-known role making sure money doesn't flow to overseas terrorist groups. But the agency is still on the chopping block. Read More
Treasury review can’t be revenue witch hunt: economists
The government is planning a review of the federal Treasury. Some economists are concerned the department might become a scapegoat for revenue shortfalls. Read More