When the queues of people outside Centrelink offices appeared, every senior public servant in Australia quietly asked themselves a simple, digital, customer experience question. So

The bar for customer experience is rising every day. While the digital divide widens, there’s little patience for getting it wrong.  And in the minds

Still think that a career in government service offers the security of a job for life? Think again. In the United States, for example, the

Budgetary challenges and an ageing labour force mean strategic workforce planning will have to play a significant role in the public sector in coming years, notes a

Experience leading large scale transformational change is a critical capability of executives across the Victorian Public Service. According to Boston Consulting Group, leaders have a short