eBook: Putting the ‘public’ into public sector transformation Resource library The Australian government wants to become one of the top 3 digital governments in the world within the next 10 years. It recognises that the…
Promoted Putting the ‘all’ in digitally: Why government service delivery must continue to foster inclusion Thursday March 31, 2022 By PwC Australia Sponsored Citizens have high expectations when it comes to government service delivery. That’s the message coming through loud and clear from PwC’s latest Citizen Survey gauging…
Promoted The hidden cost of poor content Friday May 14, 2021 By Biotext Sponsored Good content – a logical structure, plain language and effective visuals – helps people to understand information. What might be surprising is that good content…
Promoted Why the public sector can’t afford not to get personal with citizens Tuesday March 30, 2021 By Brad Howarth Communications & Technology We live in a digital era, and when it comes to accessing services, Australians are overwhelmingly expressing their preference for digital interaction. But successful digital…
Report: A blueprint for enhanced citizen experiences Tuesday March 2, 2021 By Adobe Resource library Government websites have had almost a billion visits since the onset of the pandemic as Australians sought reliable information and support services en mass. Digital…
There’s a reason not everyone loves citizen engagement Wednesday February 10, 2021 By Alice Whitehead Australian Capital Territory As soon as the subject appears on the horizon, a tangled web of defensive arguments and anecdotes will accumulate to obscure it.
