Watson AI deployed as Centrelink rethinks aggressive customers News Centrelink staff are getting advanced training in dealing with aggressive clients just as the union warns the front lines are about to get messier than…
From cops to coaches: Tax leaves behind old bureaucratic culture Monday October 10, 2016 By Stephen Easton News The ATO prefers "coaching" taxpayers to "policing" the system, but internal culture had to change before client relations could. The new approach meant challenging risk…
