• Premium
  • Small Logo
  • About
  • Partner Pages
  • Support & FAQs
  • Log in

The Mandarin

The Mandarin
The Mandarin
  • Small Logo
  • Premium
  • Careers
    • Search SES Jobs
    • Career Advice
  • News
  • Editors' Picks
  • Portfolios
  • Events
  • Resource library
  • Small Logo
  • Premium
  • Careers
    • Search SES Jobs
    • Career Advice
  • News
  • Editors' Picks
  • Portfolios
  • Events
  • Resource library

client


Watson AI deployed as Centrelink rethinks aggressive customers

Watson AI deployed as Centrelink rethinks aggressive customers

  • News

Centrelink staff are getting advanced training in dealing with aggressive clients just as the union warns the front lines are about to get messier than…

Stephen Easton

By Stephen Easton

Thursday January 12, 2017
Read more

Latest


From cops to coaches: Tax leaves behind old bureaucratic culture

From cops to coaches: Tax leaves behind old bureaucratic culture

Monday October 10, 2016

By Stephen Easton

  • News

The ATO prefers "coaching" taxpayers to "policing" the system, but internal culture had to change before client relations could. The new approach meant challenging risk…

Upcoming Events

25
May
Fundamentals of data literacy and visualisation
29
Apr
Science, Technology & Public Policy – Professional Short Course
23
Jun
12th Annual Budget Briefing Breakfast
17
Jun
INSPIRE: Behavioural Insights for Better Communications
01
Apr
Postgraduate studies in regulation and governance at ANU RegNet
View Calendar

Login

Get Premium now. Not ready? Get the free Daily newsletter.

Forgot password?

Share via email

Access your 3 free Mandarin Premium articles

As part of your free trial you will receive 'The Juice', The Mandarin's daily free newsletter, the 'Premium wrap' every Saturday and marketing emails. You can opt out at any time.
Content
  • Small Logo
  • News
  • Research Series
  • Features
  • Portfolios
  • Jurisdictions
  • New Zealand
  • People & Capability
  • Thought Leadership
  • Editors' Picks
  • Resource Library
  • Site Map
Products & Services
  • Small Logo
  • The Juice Newsletter
  • Partner & Advertising solutions
  • Mandarin Live
  • Public Sector Events Calendar
  • Partner Content
  • Premium
  • Careers
Legal
  • Small Logo
  • Privacy Policy
  • Terms of Usage
  • Code of Conduct
Connect
  • Small Logo
  • About Us
  • Contact Us
  • Support
  • Our Team
Social
Copyright © The Mandarin
Private Media logo CRIKEY SMARTCOMPANY