Push to revive national plan for Indigenous language interpreters Community & Social All governments need to improve access to Indigenous language interpreters as a matter of priority. The Commonwealth Ombudsman has raised the issue, five years after…
Commonwealth Ombudsman moves to banking Friday December 16, 2016 By David Donaldson News Commonwealth Ombudsman Colin Neave is leaving his post a little bit early, and following former Finance boss Jane Halton to ANZ, where he will report…
Self-service not serving all at Centrelink Wednesday September 2, 2015 By Stephen Easton Community & Social When DHS and Centrelink was hit with a series of critical reports about its customer handling, the department went to work on improvements. The Commonwealth…
Complaints patterns must reach agency heads: ombudsman Monday January 12, 2015 By Harley Dennett Features Annual report season is over and agencies may take pride in fewer public complaints than previous years. But new guidance says complaints need more attention…
Hold the phone: government call centres out of favour Monday October 27, 2014 By Harley Dennett News Australians are taking their complaints online, a new report from the Commonwealth Ombudsman reveals. And he's given a pass mark to the public sector whistleblower…
