Centrelink continues to duck, weave, and occasionally throw a defensive jab as former contractors speak out about their experiences of working on the robodebt system,…

The Australian Taxation Office is destroying some small businesses with its approach to debt repayments, argues Small Business Ombudsman Kate Carnell.

Centrelink has agreed to keep working on the robodebt system to make it fairer and more transparent in line with new recommendations from the Commonwealth…

Nobody likes copping a ticket, but there are signs the use of infringements to modify behaviour is ready for a holistic reset beyond just dollar…

Home ownership rates are falling and debt is rising among Australia's younger generations, new HILDA survey data shows. There are questions about the sustainability of…

The Commonwealth Ombudsman reports Centrelink's automated debt recovery drive is an example of digital transformation that failed to maintain good public administration, procedural fairness under…

Centrelink bosses think they stayed within the law but they "rode roughshod" over conventional attitudes to privacy, writes ethicist Matthew Beard. Governments should pick their…

The Department of Human Services rejects speculation that 90% of Centrelink's automated assessments of past welfare entitlements are wrong, as more staff speak out against…

Centrelink has rejected extremely serious and detailed allegations reportedly made by a staff member, claiming they misunderstand the welfare system.

Before January 1, Centrelink debts expired if the agency ignored them for six years. Now it can pursue them at any time like the Tax…

Centrelink should take a light-touch approach like the Australian Taxation Office, writes Curtin University's Helen Hodgson. The ATO's stated aim is to make compliance easy…

Centrelink staff are getting advanced training in dealing with aggressive clients just as the union warns the front lines are about to get messier than…