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digital engagement


Most social media platforms weren’t designed for public engagement on policy. How to create media platforms that can ride democracy’s digital highway
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  • Insights and analysis

Most social media platforms weren’t designed for public engagement on policy. How to create media platforms that can ride democracy’s digital highway

  • Career Advice

Despite the sheer scalability, connectivity, and use as highways for political messaging and public debate, most social media platforms were not designed with the purpose…

By Audrey Lobo-Pulo

Thursday October 10, 2019
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Not 'peak lab' yet: public sector innovation units keep booming

Not 'peak lab' yet: public sector innovation units keep booming

Tuesday April 17, 2018

By David Donaldson

  • Features

Public sector innovation labs are popping up all over the place, and new research reveals just how many there are and what they are focused…

Getting back in touch: reimagining public engagement

Getting back in touch: reimagining public engagement

Monday February 27, 2017

By Victoria Draudins

  • Features

Government needs to address the widespread impression it is out of touch. Can new models of public engagement, like direct democracy and citizen juries, help?…

Search begins for the most valuable public datasets

Monday November 21, 2016

By David Donaldson

  • Engagement

ALL THINGS P: The federal government wants to know which open data would be most useful to business, researchers and not-for-profits. It has launched…

Going nuclear: inside SA's deliberative policymaking citizens' juries

Going nuclear: inside SA's deliberative policymaking citizens' juries

Thursday October 27, 2016

By David Donaldson

  • Energy & Environment

FEATURE: SA's nuclear citizens' jury has seen productive deliberations on a highly emotive and complex topic. The Mandarin peeks inside the process to see…

<em>All Things P</em>: the new hub for engagement, communications

All Things P: the new hub for engagement, communications

Wednesday May 18, 2016

By Tom Burton

  • Engagement

ONLINE LAUNCH: A new hub on The Mandarin for the inescapable world of government engagement and communications. All Things P brings together the best…

Smart rubbish and lifting City of Melbourne's 'metabolic rate'

Smart rubbish and lifting City of Melbourne's 'metabolic rate'

Monday April 11, 2016

By David Donaldson

  • Features

PART TWO: Under the leadership of Ben Rimmer, the City of Melbourne is embracing digital and becoming more responsive to ratepayers. Even its rubbish…

Obama pitch to tech-heads: help make government work better

Obama pitch to tech-heads: help make government work better

Monday March 14, 2016

By The Mandarin

  • News

The United States' first social media president made an unprecedented trip to the festival of digital creativity this weekend to recruit technologists to help make…

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Letting the people decide ... but will government listen?

Letting the people decide ... but will government listen?

Thursday February 18, 2016

By David Donaldson

  • Engagement

FEATURE: We have the technology to allow citizens to have more input in policymaking, but nothing will improve without willing governments and informed citizens.

govCMS: transforming the way governments operate online
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govCMS: transforming the way governments operate online

Thursday November 26, 2015

By The Mandarin

  • Features

The govCMS platform is revolutionising the way government agencies publish content -- and collaborate with each other. It's built on a global network renowned for…

Listen: why government needs to think like (digital) publishers

Monday November 9, 2015

By Tom Burton

  • News

The digital era allows government to speak to citizens more easily than ever -- but are agencies taking the opportunity? A podcast on engagement and…

Digital change: lessons from the DTO, IBM and abroad
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Digital change: lessons from the DTO, IBM and abroad

Thursday October 22, 2015

By The Mandarin

  • Features

Digital transformation requires a transformation in thinking within government. At a recent IBM event in Canberra, government leaders heard customer-focussed strategy is the way forward.

Canberra's new 'transformation' office to drive digital services

Friday January 23, 2015

By Jason Whittaker

  • News

A digital "start-up" housed within the Commonwealth bureaucracy will drive the development of online government services, the Prime Minister has announced.

Digital age and service delivery: change beyond recognition
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Digital age and service delivery: change beyond recognition

Tuesday December 2, 2014

By The Mandarin

  • Features

From funding to jobs, medicine, health and education, digitisation is completely transforming how the public service looks, explains Paul Kirby, KPMG’s global head of government.

Tale of two countries: the digital disruption of government

Tale of two countries: the digital disruption of government

Monday November 10, 2014

By Jerry Fishenden & Marie Johnson

  • Features

Britain got serious about genuine technology integration in government. The Australian public sector is a long way behind. What's needed is real, wholesale digital disruption.

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