Premium Insights and analysis Most social media platforms weren’t designed for public engagement on policy. How to create media platforms that can ride democracy’s digital highway Career Advice Despite the sheer scalability, connectivity, and use as highways for political messaging and public debate, most social media platforms were not designed with the purpose…
Not 'peak lab' yet: public sector innovation units keep booming Tuesday April 17, 2018 By David Donaldson Features Public sector innovation labs are popping up all over the place, and new research reveals just how many there are and what they are focused…
Getting back in touch: reimagining public engagement Monday February 27, 2017 By Victoria Draudins Features Government needs to address the widespread impression it is out of touch. Can new models of public engagement, like direct democracy and citizen juries, help?…
Search begins for the most valuable public datasets Monday November 21, 2016 By David Donaldson Engagement ALL THINGS P: The federal government wants to know which open data would be most useful to business, researchers and not-for-profits. It has launched…
Going nuclear: inside SA's deliberative policymaking citizens' juries Thursday October 27, 2016 By David Donaldson Energy & Environment FEATURE: SA's nuclear citizens' jury has seen productive deliberations on a highly emotive and complex topic. The Mandarin peeks inside the process to see…
Smart rubbish and lifting City of Melbourne's 'metabolic rate' Monday April 11, 2016 By David Donaldson Features PART TWO: Under the leadership of Ben Rimmer, the City of Melbourne is embracing digital and becoming more responsive to ratepayers. Even its rubbish…
Obama pitch to tech-heads: help make government work better Monday March 14, 2016 By The Mandarin News The United States' first social media president made an unprecedented trip to the festival of digital creativity this weekend to recruit technologists to help make…
Letting the people decide ... but will government listen? Thursday February 18, 2016 By David Donaldson Engagement FEATURE: We have the technology to allow citizens to have more input in policymaking, but nothing will improve without willing governments and informed citizens.
Promoted govCMS: transforming the way governments operate online Thursday November 26, 2015 By The Mandarin Features The govCMS platform is revolutionising the way government agencies publish content -- and collaborate with each other. It's built on a global network renowned for…
Promoted Digital change: lessons from the DTO, IBM and abroad Thursday October 22, 2015 By The Mandarin Features Digital transformation requires a transformation in thinking within government. At a recent IBM event in Canberra, government leaders heard customer-focussed strategy is the way forward.
Canberra's new 'transformation' office to drive digital services Friday January 23, 2015 By Jason Whittaker News A digital "start-up" housed within the Commonwealth bureaucracy will drive the development of online government services, the Prime Minister has announced.
Promoted Digital age and service delivery: change beyond recognition Tuesday December 2, 2014 By The Mandarin Features From funding to jobs, medicine, health and education, digitisation is completely transforming how the public service looks, explains Paul Kirby, KPMG’s global head of government.
Tale of two countries: the digital disruption of government Monday November 10, 2014 By Jerry Fishenden & Marie Johnson Features Britain got serious about genuine technology integration in government. The Australian public sector is a long way behind. What's needed is real, wholesale digital disruption.
Paperless patents for Australia's agency of bright ideas Friday September 12, 2014 By Harley Dennett Features IP Australia is the latest agency to trial electronic correspondence to save the government and customers. "Gone are the days of moving large piles of…
More trains or lower fares? Citizens decide in 'poor' engagement Monday September 1, 2014 By David Donaldson Engagement The Queensland government is asking citizens whether they want more transport services or lower fares. But are they going about it the right way? The…
