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document management

Digital signatures still handled like stone tablets

The promise of digital signatures to deliver both assurance and efficiency to agencies' long approval chains has largely been misadventure. A whole-of-government approach could benefit, but only if ICT creators understand the behaviour of executives and their administrative staff. Read More

TRIM troubles catch parliament’s eye

It's the public administration equivalent of "the dog ate my homework", but many senior public servants have found themselves caught short by document management. Last week, the Department of Parliamentary Services was explaining why TRIM had let them down. Read More