Breaking in a new generation of confident public speakers
CASE STUDY: Government creative writer Lucy Carey discusses a new peer-led initiative being developed at the UK GDS to usher more women towards the podium. Read More
Government Digital Service
What can you learn from making data user-centred?
User experience isn't just important to citizens, it should form a part of designing internal digital services. Kieron Kirkland of the UK's Government Digital Service offers five lessons he's learnt about making data infrastructure user-centred. Read More
Building better user personas for a better public service
CASE STUDY: Designing a government service can be guided by user personas, but they're only as good as the research behind them. Interviewing 55 users helped the PP team settle on 7 personas. Read More
Retail therapy: NSW taps DTO Digital Marketplace
The cross-jurisdictional agreement will serve as an exemplar for similar deals between the DTO and other states and territories to standardise their evolving marketplaces. Read More
DTO: gov.au to be new entry portal for government services
The federal government's Digital Transformation Office has outlined its first work program, promising to have working services up and running within the next 20 weeks. Read More
Tom Burton: Shetler’s challenge in the court of the mandarins
Malcolm Turnbull’s new star recruit for his $250 million digital transformation play, UK tech bureaucrat, Paul Shetler, will have some interesting challenges when he arrives from London in a few weeks. Read More