Why trust and customer experience in government matters. The bar for customer experience is rising every day. While the digital divide widens, there’s little patience…

In public administration, a set of principles have underpinned much of our thinking for the past few decades ,  effectively providing an answer to the “why”…

Business leaders mainly have themselves to blame if they feel governments don’t understand their perspectives or listen to their concerns, according to a group of…

A new survey from Swinburne University has found that Australians think sports organisations do more for the greater good than government, religious organisations, or business.

Where are the guardians of Western civilisation when you need them? The Prime Minister’s address to the public service on 19 August should ring alarm…

Minister for Indigenous Australians Ken Wyatt has encouraged Indigenous students to take part in an opportunity to explore a future career in the public sector,…

“Times may be challenging but I absolutely believe politics can be a place for change, disruption, and a force for good. Good government need not…

Citizens depend on their governments to provide essential services and to make decisions with their best interests at heart.

In the turbulence following the release of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry’s final report, measuring culture has…

The recent banking Royal Commission was a reminder to all Australian Public Service leaders that it is not enough to have a governance framework in…

The notion of a government information fortress protected by perimeter of digital motes and walls counts for nought when your workforce is mobile and many…

Jobwatch: big opportunities in the Victoria, NSW and Commonwealth governments.

Before January 1, Centrelink debts expired if the agency ignored them for six years. Now it can pursue them at any time like the Tax…