One of the constant challenges in the public sector is navigating the complexities of the overlaying political environment without being blown off course or forced…

It’s been a challenging year for us all, and most of us are glad that 2020 is nearing its end. Take a break and dive…

One of the headline messages from the 2020-21 federal budget was the government wants to change the way public servants interact with business, and we’re…

All of the suggested alternatives involve trade-offs, but they would all change our current structure which encourages recruitment of professionalised politicians from narrowing groups.

In this webinar we discuss what shapes customer expectation and experience when dealing with governments, the role of trust, and the opportunity for governments in…

Why trust and customer experience in government matters. The bar for customer experience is rising every day. While the digital divide widens, there’s little patience…

In public administration, a set of principles have underpinned much of our thinking for the past few decades ,  effectively providing an answer to the “why”…

Business leaders mainly have themselves to blame if they feel governments don’t understand their perspectives or listen to their concerns, according to a group of…

A new survey from Swinburne University has found that Australians think sports organisations do more for the greater good than government, religious organisations, or business.