information systems

How can governments deliver customer experience like Amazon or Apple?

Communications & Technology

Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that…

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Working with ministers and their offices in a time of political volatility

By Sonya Sherman and Tom Burton

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Ministers and their offices are facing major volatility. Empowered citizens and stakeholders want recognition of their concerns – and for governments to respond quickly with…