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Tax office tech boss reveals unique challenges of innovating in the public service

Communications & Technology

ATO chief digital officer Elissa Walker offers insight into the work of the team responsible for the agency’s digital-transformation agenda.

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Double-down, iterate or abandon? How do you know when it’s time to kill off an underperforming idea, policy, or product?

By SmartCompany

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Killing off an underperforming product or policy can sometimes feel like sending a beloved pet away ‘to the farm’. It’s tough, sometimes it’s necessary. But…