Promoted How can governments deliver customer experience like Amazon or Apple? Communications & Technology Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that…
Promoted Channel of choice: the consumer imperative for government Tuesday February 28, 2017 By Julian Bajkowski Features Consumers now expect government services to be where they want, when they want. For organisations, that means developing a collaborative multi-channel strategy and service offering…
Result 10 bringing better outcomes for New Zealanders Wednesday September 2, 2015 By Miguel Carrasco Career Advice New Zealand is three years into its digital transformation agenda, with "Result 10" — solving the pain points in digital government services — and their…
