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Online Service


How can governments deliver customer experience like Amazon or Apple?
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How can governments deliver customer experience like Amazon or Apple?

  • Communications & Technology

Driven by the ‘digital natives’, customers have grown to expect an online, easy experience. How can government agencies keep up? It is a truism that…

By Dan Cooke

Thursday March 25, 2021
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Channel of choice: the consumer imperative for government
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Channel of choice: the consumer imperative for government

Tuesday February 28, 2017

By Julian Bajkowski

  • Features

Consumers now expect government services to be where they want, when they want. For organisations, that means developing a collaborative multi-channel strategy and service offering…

Result 10 bringing better outcomes for New Zealanders

Result 10 bringing better outcomes for New Zealanders

Wednesday September 2, 2015

By Miguel Carrasco

  • Career Advice

New Zealand is three years into its digital transformation agenda, with "Result 10" — solving the pain points in digital government services — and their…

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