The Australian Public Service must embrace the idea of strategic commissioning, according to Professor of Public Management, Janine O’Flynn. In a new academic paper, O’Flynn…

The Victorian government has told public service leaders to stop relying so much on consultants and labour-hire firms and given them until October 1 to…

The Queensland government is putting public servants back in charge of all prisons, following a Crime and Corruption Commission inquiry that found problems in having…

Can Australian public sector outsourcing practices prevent Paladin becoming its Carillion moment? A new Outsourcing Playbook offers lessons from failure.

The notoriously long average waiting times for Centrelink’s phone lines are “plummeting” after the outsourcing of several thousand extra operators, claims Minister for Human Services…

If the Turnbull government is turfed out of office at the next election, its arbitrary cap on Australian Public Service staffing levels will go with…

The Turnbull government is outsourcing an extra 1500 staff to answer phones for Centrelink, and still blames Labor for the agency’s poor call centre performance…

The Nation Disability Insurance Scheme's coordinating agency didn't predict one factor about its participants -- and hoped it would solve itself over time. That's unlikely,…

Two hearings and more than 50 submissions later, the JPCPAA may not be getting far, but the committee leaders are clearly asking intelligent questions, says…

The federal audit committee is gearing up for round two of its inquiry into the messy world of contractors and consultants, as the auditor-general prepares…

Managing employee mental health is a particularly “complex and sensitive challenge” for emergency services, the Commonwealth auditor-general’s office has observed in an audit report.

Politicians want AusTender to be more than it is. Finance officials warn expanding it into a full expenditure reporting system would be better served though…

If the public service were a patient "it would be in palliative care", says Terry Moran. Here's what other secretaries have said about Australia's loss…