Government service delivery agencies that can’t “answer the friggin’ phones” should not be spending time and money exploring exciting new areas like big data analytics,…

It's not worth creating a single government website like the federal government almost got with gov.au, in the view of NSW chief information and digital…

The truth behind Centrelink's unbelievably good call centre stats has come out in Senate Estimates, pressure is ramping up on the minister over his role…

As the newly empowered Digital Transformation Agency takes on a range of new strategic whole-of-government responsibilities, its interim CEO steps out to explain how it's…

The Communications deputy secretary has been tipped for many government chief executive roles this year. Now she will have her chance to lead one of…

Finance loses more turf. Turnbull's star recruit, DTO boss Paul Shetler, is to be moved on. A new agency in PM&C will now own all…

No more hiding performance until Senate Estimates ... online performance dashboards for digital service delivery are coming to the Commonwealth. The DTO released early prototypes…

Will govCMS mean bland, cookie-cutter websites? No way, argues one of its creators. John Sheridan says people are queuing up to join thanks to the…

If GOV.AU is to be the centre around which all Commonwealth websites swirl, then now is the time to get familiar with Finance's govCMS publishing…

Componentised, easy-to-click-in technologies are revolutionising business and offer governments a major opportunity to quickly and cheaply respond to new citizen demands and needs.

Digital transformation requires a transformation in thinking within government. At a recent IBM event in Canberra, government leaders heard customer-focussed strategy is the way forward.

The celebration of failure — as long as one fails early and often while working on a series of small projects — is one of…

Malcolm Turnbull's Digital Transformation Office is an incubator of digital change, not the sole driver, its chief executive has told technology leaders in the Commonwealth…