The Digital Transformation Agency on Thursday released the guide in Beta, with the hope that the public would provide feedback ahead of its official launch…

'I brought with me a knowledge that if you have a big organisation with a delivery focus, you'll find a way to deliver the outcome…

The DTA argues that the concepts model gives an 'easy-to-understand structure to simplify the complexity of government'.

Stuart Robert said the modernisation will mean faster and more accurate calculation of welfare entitlements, and enable the government to more readily explore the effects…

The Department of Education, Skills and Employment and Services Australia have each taken out two of the 12 finalist spots in the 2020 Public Sector…

The Foundational Four complement existing advice and experience from across the APS, draw on international best practice approaches, and can be further built on by…

The federal government and the eSafety Commissioner have launched a new course to help older Australians access key government services and information online.

Evidence-based policy has never been more important as Australia fights off a pandemic-induced recession with solid data.

The Australian Death Notification Service allows individuals to notify organisations when a family member has died without having to take their death certificate to a…

In a recent speech, APS commissioner Peter Woolcott said ABS boss David Gruen will lead the Australian Public Service’s data profession, and revealsed a key…

Stuart Robert first announced the initiative in November, to be delivered by a taskforce comprised of members from Services Australia, the Australian Tax Office, the…

The coronavirus pandemic has spurred the Victorian Public Service to come up with innovative ways of delivering services that will likely last into the future,…

When the queues of people outside Centrelink offices appeared, every senior public servant in Australia quietly asked themselves a simple, digital, customer experience question.

Government services minister Stuart Robert has marked one year since the government announced its 'vision' for Services Australia, which has seen the department-turned-executive agency respond…