It’s often said that the onset of the pandemic accelerated the digitalisation of services, and in the public sector we saw agencies perform superhuman feats…

Content is everything that goes on a website or page: the words, the headings and structure, the photos and diagrams, the graphs and infographics. But…

When we look at single view or Customer 360, it’s much more dynamic, agile through a federated or virtualized view. It’s a hard fact. More…

We live in a digital era, and when it comes to accessing services, Australians are overwhelmingly expressing their preference for digital interaction. But successful digital…

Learn how digital transformation has changed the way Australian jurisdictions deliver government services to citizens and businesses.

When citizens have trust in the institutions that govern them, society benefits as a whole. Trust is the glue that facilitates collective action for mutual…

The COVID-19 crisis will have a lasting impact on the world long after the rollout of a vaccine. The race to adapt to a swiftly…

Perth City Service Centre customers will soon experience a new “welcoming environment” that has been designed specifically to help older Australians who need additional support.

The Australian Public Service is establishing a permanent Surge Reserve so the government can rapidly mobilise public service volunteers in large numbers to deliver critical…

Morrison said this year the entire APS has demonstrated the values he spoke of last year, through quick decisions like closing the national borders, initiatives…

The DTA is driving an APS-wide focus on identifying, sharing and sourcing reusable platforms, which means buying, building or developing once and reusing many times.

'The leading edge can be the bleeding edge sometimes', and so the APS would likely follow the lead of the rest of the country when…

Reinventing the Australian Taxation Office by abandoning traditional, overly bureaucratic processes has enabled it to efficiently deliver crucial support measures to the public during COVID-19,…