Making a service map … in a policy department Editors' Picks In 2020, a user-centred design team at the UK’s Department for Levelling Up, Housing and Communities (DLUHC) was given a mission to create a service
Premium Insights and analysis Election 2022: Priority of services demanded of the public service April 19, 2022 By Ian McPhedran Defence During the bleak the winter of 2019, before the black summer bushfires ravaged the nation, the global pandemic struck and catastrophic floods devastated the east
Public sector union’s recommendations for the 2022 budget highlight consultant, labour hire glut March 28, 2022 By Melissa Coade Community & Social How many labour-hire workers does it take to keep the public sector delivering essential services and the cogs in the machine of government wheels turning?
What to do when fatigue sets into your agency during times of crisis March 15, 2022 By Melissa Coade Communications & Technology Finding opportunities to innovate as a service provider during a pandemic has been a taxing experience for everybody – including the citizens whose needs ultimately
Partner Content Building a better digital experience for citizens December 14, 2021 By The Mandarin Digital transformation is about much more than technology – it is about fundamentally rethinking the relationship between service providers and their customers. Around the world,
Partner Content Canberra’s sovereign cloud market just added a decisive new player: Oracle August 2, 2021 By Oracle For all the marketing clamour accompanying the public sector’s rapid transition to cloud apps and remote delivery spurred by the global pandemic, away from the
Partner Content Why being the best at digital means being the best at all things June 24, 2021 By Adobe It’s often said that the onset of the pandemic accelerated the digitalisation of services, and in the public sector we saw agencies perform superhuman feats
Promoted eBook: A quick guide to effective content June 16, 2021 By Biotext Content is everything that goes on a website or page: the words, the headings and structure, the photos and diagrams, the graphs and infographics. Great
eBook: Beyond Customer 360 – Exploring Context to Unlock Customer Insights April 14, 2021 By Precisely When we look at single view or Customer 360, it’s much more dynamic, agile through a federated or virtualized view. It’s a hard fact. More
Partner Content Why the public sector can’t afford not to get personal with citizens March 30, 2021 By Brad Howarth We live in a digital era, and when it comes to accessing services, Australians are overwhelmingly expressing their preference for digital interaction. But successful digital
Promoted Webinar: The future of government March 12, 2021 By Salesforce The events of the last year have seen a whole host of people access government services digitally who had never before, meaning Australian jurisdictions have
Promoted Setting up a workforce that engenders public trust March 5, 2021 By Stephanie Waddon When citizens have trust in the institutions that govern them, society benefits as a whole. Trust is the glue that facilitates collective action for mutual
Partner Content Why digitalisation doesn’t always assume efficiency in government March 4, 2021 By Brad Howarth The COVID-19 crisis will have a lasting impact on the world long after the rollout of a vaccine. The race to adapt to a swiftly
Partner Content Making data work for government February 3, 2021 By MTX Australia Every interaction between citizens and governments generates data. When that data is gathered, analysed, and put to good use by skilled professionals, it can generate