Tasmania's public service is under review by Dr Ian Watt, a former secretary of the Department of the Prime Minister and Cabinet who also led…

A new product has been launched to help agencies understand how people use various different government websites to access services. The gov.au Observatory takes data…

Pia Andrews explains the idea of “Government as a Platform”, commonly known as GaaP, including the benefits, challenges and how you could apply it in…

Public servants engaging the machinery of government to handle service delivery should follow clear processes just as they do when outsourcing services, according to the…

The next wave of dramatic service-channel change is happening right now, and again, people are largely seeing it as a future issue, not for now.

The New South Wales public service commissioner Emma Hogan is taking over as secretary of the Department of Customer Service from Glenn King, who is…

How often do you have a chance to think about the long-term impact of what you are doing right now? How often do you consider…

Last year, Australia's prime minister was counted among the world's 20 "most influential people in digital government" by Apolitical, an international network of public servants,…

The Department of Health and Geoscience Australia are among the winners of this years’ Australian Government Digital Awards. The Digital Transformation Agency announced the recipients…

The NSW government has launched a website that allows individuals to explore and compare the state’s 128 local councils. Ratepayers can find out information including…

Victoria's DHHS held an all-staff forum last week to update employees on the ongoing changes occurring as part of the NDIS. Employees already working in…

Some said it couldn’t be done but after a chat with Bill Shorten, Gordon Legal has announced a class action lawsuit against the federal government…