What to do when fatigue sets into your agency during times of crisis Communications & Technology Finding opportunities to innovate as a service provider during a pandemic has been a taxing experience for everybody, but leading through uncertain times is what…
ATO awards recognise the ‘best of’ its staff, and a schoolyard rap video Monday December 9, 2019 By The Mandarin Federal The Australian Taxation Office has handed out its annual internal awards to outstanding staff and invited a group of schoolkids in to receive their own…
Unauthorised disclosure frustrates ATO despite revealing nothing untoward Friday July 14, 2017 By Stephen Easton News The ATO is finding itself the subject of a lot of unwanted media commentary of late, most recently around its completely legitimate use of high-grade…
Federal procurement statistics show small suppliers play a big role Monday January 30, 2017 By Stephen Easton News A junior minister proudly reports a third of all Commonwealth contracts went to small businesses last financial year, earning them 10% of all procurement spending.
Watson AI deployed as Centrelink rethinks aggressive customers Thursday January 12, 2017 By Stephen Easton News Centrelink staff are getting advanced training in dealing with aggressive clients just as the union warns the front lines are about to get messier than…
From cops to coaches: Tax leaves behind old bureaucratic culture Monday October 10, 2016 By Stephen Easton News The ATO prefers "coaching" taxpayers to "policing" the system, but internal culture had to change before client relations could. The new approach meant challenging risk…
